Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how AECLO LTD collects, uses, and safeguards your personal information when you visit or make a purchase from our website. By using our services, you acknowledge the practices outlined in this policy. If you have any questions or concerns, please contact us at info@aeclo.com or write to us at 85 Great Portland St, London W1W 7LT.
Information We Collect
We collect personal information such as your name, billing and shipping address, payment details, email address, phone number, and order information whenever you place an order on our website. We may also collect additional information if you choose to contact us directly or participate in promotions. We use cookies and similar technologies to improve your browsing experience and gather data on how you interact with our website.
How We Use Your Information
We use your personal information to process and fulfill orders, communicate with you about your order or account, and provide customer support. We may also use your information to personalize your shopping experience, improve our services, and offer marketing communications such as newsletters or promotions if you have opted in. If you wish to opt out of marketing communications, you can unsubscribe at any time or email us at info@aeclo.com.
Sharing Your Information
We share your information with service providers who help us fulfill orders, process payments, and deliver products to you. These providers include payment gateways, logistics partners, and analytics services that allow us to understand website performance. We only share information necessary for them to perform their tasks. We do not sell or rent your personal information to third parties.
Payment Terms & Conditions
We accept all major credit and debit cards, including Visa, Visa Debit/Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, and American Express. We also accept Apple Pay and PayPal. If you place an international order, your card provider determines the exchange rate at the time of purchase. AECLO LTD does not include customs, duties, or other import fees in product pricing. International orders ship with “delivery duties unpaid,” meaning any fees are charged once the parcel reaches its final destination and must be paid by the recipient. Prices shown on our website include VAT where applicable. If VAT rates change between your order date and dispatch date, we may adjust the rate unless you have already paid in full.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. When it is no longer needed, we securely delete or anonymize the data.
Your Rights
Depending on your location, you may have the right to request access to or correction of your personal information, request its deletion, or object to certain processing activities. If you would like to exercise these rights or have any concerns about how we handle your data, please email us at info@aeclo.com. We will respond to your request in accordance with applicable data protection laws.
Security
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your information, we cannot guarantee its absolute security.
Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant changes will be posted on our website. By continuing to use our services, you accept these updates.
Contact Us
For more information or if you have any questions about this Privacy Policy, please email us at info@aeclo.com or write to us at 85 Great Portland St, London W1W 7LT, United Kingdom. If you have further concerns, you may also have the right to lodge a complaint with your local data protection authority.